Supervision Received

This position reports directly to the Clinic Manager. This is a full time, non-exempt hourly position.

Position Summary

The Front Desk Specialist/Medical Assistant is a dual role, must be experienced, talented, compassionate, technically savvy, and efficient individual who is committed to excellence in patient care and serving the diverse population of Las Vegas. The Front Desk Specialist is responsible for greeting all patients, clients, and visitors of FirstMed and must possess strong and professional communication skills and demonstrate excellent customer service. Help patients by providing information, services, and assistance. Collect and prepare laboratory specimens or perform basic laboratory tests on the premises, dispose of contaminated supplies, and sterilize medical instruments. Other duties include securing medical records; maintaining medical supplies inventory; performing preventive maintenance to keep equipment operating correctly. This individual will also arrange examining-room instruments and equipment.

Job Duties

• Greet, verify information, provide demographic checks, and check-in all patients.
• Answer all calls professionally and route calls appropriately.
• Communicate in a polite and courteous way to all patients and internally with staff.
• Ability to multi-task.
• Make outbound calls to patients to patients if needed for certain projects.
• Verify all insurance benefits, collect co-pays, outstanding balances, lab fees for in-person/telehealth appointments.
• Ensure that all patients seen have complete updated demos on charts, valid ID and insurance card for insured patients are on patient’s charts before end of shift.
• Reconcile all money collected at the end of each shift.
• Return all calls as soon as possible, not to exceed within 24 hours.
• Keep the building façade, front desk area safe, clean, and HIPAA compliant.
• In charge of daily fax – uploaded to each patient’s charts accordingly
• Attend meetings, staff development sessions, and participate in committees as requested or required.
• Create ZOOM links and send to patients for telehealth appointments
• Able to assist at the back office as Medical Assistant – prepare all charts of patients scheduled one day in advance to ensure all labs results and specialist notes are on chart for the provider to discuss during the appointment (in person and Telehealth)
• Work with assigned Provider(s) and develop a relationship and workflow.
• Ensure that all patients scheduled and seen have completed all the required documents on charts.
• May assist in completing this through attestation if needed, review charts on the day of appointment that these are all completed.
• For in person visits – Assist assigned Provider(s) with rooming patients, taking vitals, assisting with procedures when applicable and complete all required measures.
• Facilitate conversations for preventive measures to ensure patient overall health and maintenance of federally required reporting (both UDS and HEDIS measures)
• Keep providers on time by having excellent time management and communication skills – to ensure all patients will be seen in a timely manner.
• Take excellent care of patients by communicating their needs to the providers and by completing all paperwork and patient requests within 24 hours.
• Keeping rooms and the facility clean and safe.
• Runs and records labs in compliance with CLIA. Discard all specimens collected after tests are completed.
• Be able to perform special procedures and phlebotomy tasks if needed.
• Collaborate with multidisciplinary team members by obtaining necessary authorizations for medications and procedures.
• Attend team meetings with Clinic Manager to address outstanding issues, bring up questions, and provide updates.
• Attend ongoing staff trainings and education to maintain credentials and keep us competitive in the medical market (pre-approved training is reimbursed by FirstMed).
• May be assigned to certain clinic projects, and outreach events.
• Meet all deadlines assigned.
• All other duties as assigned.

Required Qualifications, Education, and Experience

Knowledge, skills and abilities:

• Good personal organization skills, ability to work independently, handle multiple tasks, prioritize, and use time effectively.
• Must have attention to detail and accuracy; be flexible and adaptable to changing situations.
• Must be able to interact positively and respectfully with colleagues, supervisors, and community.
• Must pass background and fingerprint checks.
• Strong computer skills including MS Office.
• Must be able to transfer and cover FD tasks or other tasks as assigned to other clinics for coverage if needed
• Bilingual in Spanish is required.
• High School Diploma or equivalent.
• May be required to have and maintain current BLS/CPR Certification.
• Prior front desk experience in a healthcare setting is required.
• Medical Assistant and any direct patients care experience is required.
• High School Diploma or equivalent
• Completion of Medical Assistant certificate training program
• 3 years of experience as a Medical Assistant in a primary care setting
• Experience working front desk
• Phlebotomist experience required.
• Must possess a valid Nevada Driver’s License and have current insurance if using a personal vehicle.

Preferred Qualifications, Education, and Experience

Preferred qualifications are those desired in addition to the required qualifications set forth above. Preference may be given to applicants who possess the following preferred qualifications:

• 1 year of working in a non-profit setting preferred.
• Minimum of 2-years of experience in medical office management preferred.
• Familiarity with eClinical Works or other EHR system is preferred.

Physical/Mental Job Requirements

• While performing the duties of this job, the employee uses their hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
• The employee regularly uses computer, copier, scanner, fax machine, and telephone and video conferencing equipment.
• Regularly required to use hands to write, use computer, operate a motor vehicle, use a handheld device, telephone and use a document imaging system and manipulate documents.
• Specific vision requirements of this job include close vision and distance vision.
• Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.
• Employee continually engages in activities that require talking and hearing.
• This position will require sitting for long periods of time, walking, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing and handwriting.
• This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
• Frequently required to stand, lift, push or pull objects ranging from 10 lbs – 50 lbs.

Working Environment

• The majority of this job will be spent indoors in a climate-controlled environment.
• General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.
• This position could be exposed to loud noises, frequent phone conversations, and requires average to above average visual acuity and hearing.
• During off site travel the employee may be exposed to higher noise levels requiring the use of hearing protection, with moderate potential exposure to moderate dust, chemicals, fumes and odors, as well as cleaning and other agents.
• Must be able to speak clearly in group settings.
• This position requires the ability to talk and hear ideas by means of spoken word, and to communicate using telephone and/or video conferencing technology.
• Must be able to deal and interact with people beyond giving and receiving instructions.
• Must be adaptable to performing under stress and when confronted with emergency situations.
• Must be available to travel to other office locations as needed.

The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Job duties to be performed with or without reasonable accommodations.

FirstMed is proud to be an Equal Opportunity Employer. FirstMed is committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

In compliance with the Americans with Disabilities Act, FirstMed will provide reasonable accommodations to qualified individuals with disabilities and encourages candidates and employees to advise if they believe they need accommodation. If you need assistance applying for this position, require a reasonable accommodation, or have other questions, please send a message to [email protected].