Rights and Responsibilities

FirstMed Health and Wellness Centers is committed to providing high quality care that is fair, accountable, and responsive to your needs and that of your family. We are also committed to address concerns that you may have about our services. We encourage you to be aware of your rights and responsibilities as our patient and take an active role in maintaining and improving your health and strengthening your relationship with your provider.


  • Receive timely, high quality care from licensed providers
  • Be treated with respect regardless of your age, color, sex, religion, sexual orientation, marital status, national origin, immigration status, or ability to pay for services
  • Expect that your personal and medical records be kept confidential
  • Access your medical record and request to make amendments to, and obtain information on disclosures of your health information
  • Receive clear and accurate information about medical issues so that you are able to participate in your care plan and provide informed consent (expect in emergency situations)
  • Receive explanation of your diagnosis, treatment options and its associated risks/benefits, and prognosis of your condition in a culturally and linguistically competent manner
  • Be informed if treatment is for purposes of research, or is experimental, and to be able give informed consent prior to your participation
  • Refuse treatment to the extent permitted by law, and to be informed of the medical consequences of your decision
  • Receive information regarding availability of support services including translation, transportation, and health education
  • Know the name, profession, and level of training of your healthcare provider, request a change of providers if dissatisfied with the provider assigned. FirstMed staff will extend the best efforts to accommodate the request in a timely fashion
  • Know how to access care during and after clinic hours
  • Receive information regarding the services we offer, our fees, our bill paying policies, and your financial responsibility
  • File a grievance or complaint against staff without fear of discrimination or retaliation and have it resolved in a fair, efficient, and timely manner
  • Request for additional assistance necessary to understand and/or comply with FirstMed’s policies and procedures, access its services, participate in treatment, and meet financial responsibility
  • Receive reasonable notice if your provider decides to end the relationship with you


  • Give your correct and complete medical history and billing information, including list of current medications
  • Take your medications as prescribed. If taking a controlled substance, to sign and follow the Controlled Substance Agreement
  • Keep scheduled appointments. If you need to cancel, call 24 hours before the appointment
  • Inform your provider about any living will, medical power of attorney, or other directives that could affect your care
  • Do your part in staying as healthy as possible by following treatment plans and care instructions you agreed to with your healthcare provider
  • Treat staff and other patients with respect
  • Respect the privacy of others
  • Respect the property of FirstMed
  • Abide by the policies of FirstMed
  • Pay for services received as per FirstMed’s policies
  • Pay for services rendered by providers outside FirstMed