No Show Policy

As it is FirstMed Health and Wellness Centers goal to ensure that all patients are accommodated in a timely manner and to ensure that patients participate in their care, meet the health care goals, and that barriers of care are addressed, the clinic enforces a No Show Policy.

It is the patient’s responsibility to notify the clinic 24 hours in advance of any appointment if he/she needs to cancel or reschedule an appointment, so the time can be offered to another patient waiting to be seen. Every attempt will be made by our staff to contact a patient who missed an appointment and offer help to address his/her barriers to keeping the appointment. If a patient misses two (2) consecutive appointments without calling to cancel or reschedule (“no call, no show”), the patient will receive a letter via regular and certified mail reminding the patient of our No Show Policy. If a patient misses three (3) consecutive appointments without calling to cancel or reschedule, the patient will receive a second letter via regular and certified mail informing the patient that he/she has been discharged from our practice.

If you have failed to show for your scheduled appointment, please call our main number—(702) 731-0909—to learn how we can assist you.